The Service Desk is available to respond to your inquiries as follows:
Email: servicedesk@ccim.on.ca
CCIM support hours are Monday to Friday from 8:30 am to 5:00 pm EST. HSP users can contact our service desk by email.
There is no after hours support available; users may send an email, which will be responded to the next business day.
CCIM closed during the following holidays:
| Holiday | 2021 |
| New Year’s Day | Fri, January 1, observed on Mon, Jan 3 |
| Ontario Family Day | Mon, February 21 |
| Good Friday | Fri, April 15 |
| Easter Monday | Mon, April 18 |
| Victoria Day | Mon, May 23 |
| Canada Day | Fri, July 1 |
| Civic Holiday | Mon, August 1 |
| Labour Day | Mon, September 5 |
| National Day for Truth and Reconciliation | Fri, September 30 |
| Thanksgiving | Mon, October 10 |
| Remembrance Day | Fri, November 11 |
| Christmas Day | Sun, December 25, observed on Mon, December 26 |
| Boxing Day | Mon, December 26, observed on Tues, December 27 |