Community Care information Management

The Service Desk is available to respond to your inquiries as follows:

CCIM support hours are Monday to Friday from 8:30 am to 5:00 pm EST. HSP users can contact our service desk by email.

There is no after hours support available; users may send an email, which will be responded to the next business day.

CCIM closed during the following holidays:


Holiday 2020
New Year’s Day Wed, January 1
Ontario Family Day Mon, February 17
Good Friday Fri, April 10
Easter Monday Mon, April 13
Victoria Day Mon, May 18
Canada Day Wed, July 1
Civic Holiday Mon, August 3
Labour Day Mon, September 7
Thanksgiving Mon, October 12
Remembrance Day Wed, November 11
Christmas Day Fri, December 25
Boxing Day Sat, December 26, observed on Mon, December 28