Community Care information Management

The Service Desk is available to respond to your inquiries as follows:

CCIM support hours are Monday to Friday from 8:30 am to 5:00 pm EST. HSP users can contact our service desk by email.

There is no after hours support available; users may send an email, which will be responded to the next business day.

CCIM closed during the following holidays:


Holiday 2021
New Year’s Day Fri, January 1
Ontario Family Day Mon, February 15
Good Friday Fri, April 2
Easter Monday Mon, April 5
Victoria Day Mon, May 24
Canada Day Thu, July 1
Civic Holiday Mon, August 2
Labour Day Mon, September 6
National Day for Truth and Reconciliation Thurs, September 30
Thanksgiving Mon, October 11
Remembrance Day Thu, November 11
Christmas Day Sat, December 25, observed on Mon, December 27
Boxing Day Sun, December 26, observed on Tues, December 28