Community Care information Management

The Service Desk is available to respond to your inquiries as follows:

CCIM support hours are Monday to Friday from 8:30 am to 5:00 pm EST. HSP users can contact our service desk by email.

There is no after hours support available; users may send an email, which will be responded to the next business day.

CCIM closed during the following holidays:


Holiday 2021
New Year’s Day Fri, January 1
Ontario Family Day Mon, February 15
Good Friday Fri, April 2
Easter Monday Mon, April 5
Victoria Day Mon, May 24
Canada Day Thu, July 1
Civic Holiday Mon, August 2
Labour Day Mon, September 6
Thanksgiving Mon, October 11
Remembrance Day Thu, November 11
Christmas Day Sat, December 25, observed on Mon, December 27
Boxing Day Sun, December 26, observed on Tues, December 28