Privacy and Information Security

CCIM is committed to protecting the privacy of all users and visitors to www.ccim.on.ca. This statement describes our practices with respect to user privacy on this site. CCIM may amend or modify this Privacy Statement from time to time, without notice, and to implement new products and features to comply with its obligations at law or to amend its privacy best practices. Should CCIM need to collect your personal information in the normal conduct of our business, we will advise you of the purposes for the collection, the use and disclosure of this information at, or prior to, the time of collection.



CCIM tracks aggregate traffic patterns based on information normally included in transactions between web browsers and web servers. This includes the source IP address and other information that may be regarded as personally identifiable information in some jurisdictions. CCIM may collate and provide aggregate statistics relating to traffic volume and traffic patterns to reputable third-party suppliers, but at no time would these summary statistics contain personally identifiable information. We do not correlate this information with personally identifiable data about individual site visitors. We do track domain names and browser types.

CCIM reserves the right to co-operate with local, provincial or national authorities or authorized investigative bodies in investigations of improper or unlawful activities. CCIM may be required to disclose information of a personal nature should it be required for legal purposes.


CCIM provides web-based services to health sector stakeholders in the Community Care sector, with hosting sites at various CCIM locations. Information collected at these sites is used solely for identified and specified purposes relating to the services performed or provided.

CCIM clients use computers to access services that CCIM hosts on its servers. As an electronic services provider, CCIM does not obtain consent directly from the individuals whose information is processed on those computers. All information CCIM receives is provided by its clients directly and it is therefore the obligation of the clients to obtain the appropriate consent, according to applicable federal and provincial privacy laws, before transferring personally identifiable information in printed, electronic, facsimile or any other format, to CCIM.

When CCIM collects information directly from individuals, it will be the minimum required to provide the requested services. In such circumstances, CCIM will assume that you have consented to the collection of your personal information where you have voluntarily entered the information on our site, and such consent will be assumed only for the purposes that can reasonably be inferred from the context of the service being offered.

It is important that all personal information used by CCIM to provide the services subscribed for be as accurate, complete and up-to-date as possible. It is the obligation of the client and/or individuals, to ensure that all personal information provided to CCIM is current and accurate.

At CCIM, we recognize the importance of conducting e-business within a confidential and secure environment. CCIM employs industry-standard techniques such as Transport Layer Security (TLS, also known as Secure Sockets Layer) technology, firewalls, encryption, intrusion detection and site monitoring or such similar technology as CCIM may adopt from time to time.

Our data is stored within a secure physical environment. Internally, only authorized CCIM members who need access to this information to carry out contractual obligations or to complete contractual duties can access this information. CCIM members have been trained to comply with CCIM’s Information Security and Privacy policies and security procedures. Security procedures are reviewed in accordance with internal audit procedures and may change accordingly to reflect new enhancements in security practices or technology.

No data transmission over the Internet can be guaranteed as 100% secure. As a result, while www.ccim.on.ca and other CCIM sites strive to protect personal information, we cannot unconditionally warrant the security of the information transmitted to or received from us.

Some websites use a standard technology called “cookies” to collect information about a user’s previous visit to a site or to save and remember preferences that may have been set while the user was on that particular site. Cookies are small amounts of data that are sent to your browser and stored on your computer’s hard drive. Cookies cannot retrieve any other data from your hard drive or obtain e-mail information.

CCIM sites and web services may use memory-based cookies to “remember” users, so that, once logged in, user authentication is maintained as the user moves between secure areas in our web applications. Cookies are discarded after logging out, or after a set time period, whichever occurs first. If you are on a CCIM secure site, it is our recommendation that you either log out of the CCIM application or lock your computer screen when leaving your desk.

CCIM may also use cookies that persist for no more than 365 calendar days, so we may present personalized content and “remember” preferences based on options you may select while using the site. These cookies store only the information on preferences you personally select during your visit(s). Although you may choose to accept or reject cookies from the www.ccim.on.ca domain, it may not be possible to utilize all site options if you choose not to accept cookies from the www.ccim.on.ca domain.


CCIM websites may contain links to other non-CCIM websites. CCIM is not responsible for the privacy practices and content of these third-party websites. We advise against supplying personal information to these sites, unless you have directly verified their security and privacy policies.

If you use CCIM’s web applications, you may be provided with a user ID and password. It is your responsibility to protect your password. Never divulge it to anyone. At no time will anyone from CCIM ask you for your password. Protecting your information also includes taking precautionary steps in accordance with industry best practices, to ensure the integrity of data on your computer. We recommend that you use anti-virus software on your PC and that you update the virus definitions periodically. We also recommend you use start-up passwords for your computer and remember to log off and close your browser window when you have finished your work.